Personal Information Collection Notice and Consent FormConsent Form for Personal Information Collection
This form for personal information collection (Form) explains the types of personal information Autel Digital Power Co., Ltd and its affiliates in the form attached hereto Exhibit A (Autel) need to collect from you, why Autel need to collect it and how it will be used.
Why Autel Needs to Collect Your Personal Information
The purpose Autel collects your personal information is to fulfill contractual obligations to provide remote or onsite after sales services for your electric vehicle chargers.
What Kind of Information Does Autel Collect?
Autel only collects personal information that is necessary and reasonable for us to provide you with the services under the relevant contracts. The information as below:
- If it is a home charger, information related to: contact name, email, phone number.
- Information related to charger: model, serial number, hardware version, software version, MAC address, date of installation, dealer, phase or connection method, location.
- Information related to Autel app: phone operating system, app version.
- Information related to your vehicles: model、brand、year.
- Information about Cloud Platform used: Autel Cloud or Third-Party Cloud Platform.
How Will Autel Use the Information?
The information will be used to understand the problems of your electric vehicle charger and provide solutions. The information is only used by Autel’s own technical service team or designated cooperating service providers (information of the designated service providers can be found on Autel’s official website) for the following technical services, including internal data analysis, providing remote debugging, remote problem locating, on-site service, return and exchange services, and will not be used for other purposes.
How to Contact Autel
If you have any questions about this Form or need to withdraw your consent, please refer to the Exhibit B: service support contact list, and contact us based on your location.
EXHIBIT A
Autel Intelligent Technology Corp., Ltd. |
Global Response |
Autel.US Inc. |
Autel New Energy US Inc. |
AUTELTECH LATIN AMERICA |
Autel BR TECH LTDA |
Autel Europe GmbH |
Autel Europe France Sarl |
Autel Netherlands B.V. |
Autel Nordic AB |
Autel Iberia S.L. |
Autel Europe UK LTD |
Autel.HK Inc. |
Autel.VN Inc. |
Autel Intelligent AU Inc. |
Autel NE SGP PTE.Ltd |
Autel New Energy VN Inc. |
Autel.JP Inc. |
Autel IMEA DMCC |
EXHIBIT B
Contact Region | Local Phone Number | E-mail Address | Address |
Autel North America | +1(844)765-0150 (7*24H) | Tech Support Email: evsupport@autel.com | 36 Harbor Park Drive, Port Washington, NY 11050 USA |
AUTEL Europe | +49(0)89 540299608 (Monday-Friday, 9:00AM-6:00PM, CET) | Tech Support Email: evsupport.eu@autel.com; Sales Email: evinfo.eu@autel.com | Landsberger Str. 408, 4. OG, 81241 Munich, Germany |
Autel Latin America | +52 33 1001 7880 (Spanish in Mexico) | Tech Support Email: latsupport02@autel.com; Sales Email: sales.latin@autel.com | Avenida Americas 1905, 6B, Colonia Aldrete, Guadalajara, Jalisco, Mexico |
Autel Asia-Pacific (APAC) Region | +81-045-548-6282 (in Japan) | Tech Support Email: ausupport@autel.com; Sales Email: sales.jp@autel.com | 6th Floor, Ari-nadoribiru 3-7-7 Shinyokohama Kohoku-ku, Yokohama-shi, Kanagawa-ken, Japan 222-0033 |
Autel Australia Pty Ltd | +81-045-548-6282 (in Japan) | Tech Support Email: ausupport@autel.com; Sales Email: sales.au@autel.com | Unit 5, 25 Veronica Street, Capalaba |
Autel India, Middle East, Africa & Turkey (IMEA) Region | +971 585 002709 (in UAE) | Tech Support Email: evsupport.imea@autel.com; Sales Email: sales.imea@autel.com | 906-17, Preatoni Tower (Cluster L), Jumeirah Lakes Tower, DMCC, Dubai, UAE |