Technical Services.

Global Rapid Response | Remote Technical Service | Original Spare Parts | Professional & Systematic Training

Our Services.

Autel's global service team is committed to providing reliable, safe and personalized after-sales service. Autel's professional R&D and after-sales service team can resolve technical issues via remote diagnostics with quick response times, covering all major regions worldwide.

Our Advantages.

  • Global Rapid Response

    Global Rapid Response

    Global service agents on-call 24/7

    Global on-site service teams

  • Remote Technical Services

    Remote Technical Services

    Remote monitoring*

    Remote diagnostics

    Remote resolution

    Professional engineering team

    8+ years software update support

    *Only available when customer is authorized.

  • Original Spare Parts

    Original Spare Parts

    Original quality, official spare parts

    Warranty commitment

    Supply available globally

  • Professional &
    Systematic Training

    Professional &
    Systematic Training

    Technical support experts

    Customized courses*

    *Autel offers specialized courses on products and systems, installation and commissioning, preventive maintenance, repair services, and more. Please contact us for more information.

Our Advantages.

  • Global Rapid Response

    Global service agents on-call 24/7

    Global on-site service teams

  • Remote Technical Services

    Remote monitoring*

    Remote diagnostics

    Remote resolution

    Professional engineering team

    8+ years software update support

    *Only available when customer is authorized.

  • Original Spare Parts

    Original quality, official spare parts

    Warranty commitment

    Supply available globally

  • Professional & Systematic Training

    Technical support experts

    Customized courses*

    *Autel offers specialized courses on products and systems, installation and commissioning, preventive maintenance, repair services, and more. Please contact us for more information.

Service process.

  • Charger issue occurred

  • Customer service response

  • Remote or on-site support

  • Charger issue resolve

Service process.

  • Charger issue occurred

  • Customer service response

  • Remote or on-site support

  • Charger issue resolve

Contact Information.

Details can be obtained through the Autel Energy official website "Contact Us" page or the Autel Charge App

Search path: App - Account - FAQ - Customer service hotline - select the appropriate region.