Personal Information Collection Notice and Consent FormConsent Form for Personal Information Collection

This form for personal information collection (Form) explains the types of personal information Autel Digital Power Co., Ltd and its affiliates in the form attached hereto Exhibit A (Autel) need to collect from you, why Autel need to collect it and how it will be used.

Why Autel Needs to Collect Your Personal Information

The purpose Autel collects your personal information is to fulfill contractual obligations to provide remote or onsite after sales services for your electric vehicle chargers.

What Kind of Information Does Autel Collect?

Autel only collects personal information that is necessary and reasonable for us to provide you with the services under the relevant contracts. The information as below:

  • If it is a home charger, information related to: contact name, email, phone number.
  • Information related to charger: model, serial number, hardware version, software version, MAC address, date of installation, dealer, phase or connection method, location.
  • Information related to Autel app: phone operating system, app version.
  • Information related to your vehicles: model、brand、year.
  • Information about Cloud Platform used: Autel Cloud or Third-Party Cloud Platform.

    How Will Autel Use the Information?

    The information will be used to understand the problems of your electric vehicle charger and provide solutions. The information is only used by Autel’s own technical service team or designated cooperating service providers (information of the designated service providers can be found on Autel’s official website) for the following technical services, including internal data analysis, providing remote debugging, remote problem locating, on-site service, return and exchange services, and will not be used for other purposes.

    How to Contact Autel

    If you have any questions about this Form or need to withdraw your consent, please refer to the Exhibit B: service support contact list, and contact us based on your location.


    List of Affiliates

    Autel Intelligent Technology Corp., Ltd.

    Global Response

    Autel.US Inc.

    Autel New Energy US Inc.


    Autel BR TECH LTDA

    Autel Europe GmbH

    Autel Europe France Sarl

    Autel Netherlands B.V.

    Autel Nordic AB

    Autel Iberia S.L.

    Autel Europe UK LTD

    Autel.HK Inc.

    Autel.VN Inc.

    Autel Intelligent AU Inc.

    Autel NE SGP PTE.Ltd

    Autel New Energy VN Inc.

    Autel.JP Inc.

    Autel IMEA DMCC


    Service Support Contact List
    Contact Region Local Phone Number E-mail Address Address
    Autel North America +1(844)765-0150 (7*24H) Tech Support Email: 36 Harbor Park Drive, Port Washington, NY 11050 USA
    AUTEL Europe +49(0)89 540299608 (Monday-Friday, 9:00AM-6:00PM, CET) Tech Support Email:; Sales Email: Landsberger Str. 408, 4. OG, 81241 Munich, Germany
    Autel Latin America +52 33 1001 7880 (Spanish in Mexico) Tech Support Email:; Sales Email: Avenida Americas 1905, 6B, Colonia Aldrete, Guadalajara, Jalisco, Mexico
    Autel Asia-Pacific (APAC) Region +81-045-548-6282 (in Japan) Tech Support Email:; Sales Email: 6th Floor, Ari-nadoribiru 3-7-7 Shinyokohama Kohoku-ku, Yokohama-shi, Kanagawa-ken, Japan 222-0033
    Autel Australia Pty Ltd +81-045-548-6282 (in Japan) Tech Support Email:; Sales Email: Unit 5, 25 Veronica Street, Capalaba
    Autel India, Middle East, Africa & Turkey (IMEA) Region +971 585 002709 (in UAE) Tech Support Email:; Sales Email: 906-17, Preatoni Tower (Cluster L), Jumeirah Lakes Tower, DMCC, Dubai, UAE