Privacy policy

We take your privacy seriously and this privacy policy explains how Autel Digital Power Co., Ltd (collectively, “we,” “us,” or “our”) collect, use, and process your personal data.

Please read this Privacy Policy carefully to understand (1) how your personal data will be treated as you make use of our Services and (2) the basis on which we will process personal data we collect from you or that you provide to us, and your choices with respect to that data.

By providing your personal data and other information through our Services, you acknowledge that your personal data will be processed pursuant to the terms of this Privacy Policy. If any term in this Privacy Policy is unacceptable to you, please do not use the Services or provide any personal data.

This Privacy Policy may change periodically, so please check back from time to time.

In addition to this Privacy Policy, your use of the Site is also subject to our Terms of Service.

Personal Data

Personal data is information that can be used to directly or indirectly identify you. Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you. Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.

What Personal Data We Collect

We abide by the principles of legality, legitimacy, and transparency, use, and process the least data within a limited scope of purpose, and take technical and administrative measures to protect the security of the data.

ⅰ. Personal Data you provide:

In compliance with the data minimization principle, we only collect the necessary personal data that you actively submit through our online inquiry form and will not automatically collect any irrelevant data.

The personal data you provide in the online inquiry form is limited to:

• Your Name
• Company Name
• Business Email
• Phone Number
• Country

Data Controller

Data Controller: Autel Digital Power Co., Ltd

Contact Email: support@autel.com

How We Use Your Personal Data

Generally speaking, we collect and use the data to communicate with you, to respond to your sales consultation, technical support and business inquiry requests, and to provide services to you in accordance with your requirements.

We only use your personal data for the following specified, explicit and legitimate purposes:

• Respond to your sales cooperation consultation, product consultation and business docking needs;
• Reply to your technical support, after-sales service and problem feedback requests;
• Reply to your questions about our products and services;
• Maintain normal business communication and follow-up services.

NOTE: For any of the uses of your data described above that require your prior express consent, note that you may withdraw your consent by contacting us.

Use of Cookies

Our website only uses strictly necessary cookies for normal website access and form submission functions. These cookies do not collect personally identifiable information and do not track user behavior.

Disclosure of Personal Data

We will not sell, rent, share or transfer your personal data to any third-party commercial partners for marketing or other commercial purposes. We will only disclose your personal data in compliance with the requirements of local laws.

Your Rights

We take reasonable steps to ensure that your personal data is accurate, complete, and up to date. You have the right to access, correct, or delete the personal data that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal data. You have the right to withdraw your consent at any time (without affecting the lawfulness of processing based on consent before its withdraw). You have the right to receive your personal data in a structured and standard format. You may lodge a complaint with the competent data protection authority regarding the processing of your personal data. To protect the privacy and the security of your personal data, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain. You may contact us to exercise your rights. We will respond to your request in a reasonable timeframe, and in any event in less than 30 days.

Residents of UK and Europe:

We are responsible for your personal information if you are a resident of the United Kingdom or the European Economic Area (“EEA”).

If you are not satisfied with our response, you have the right to lodge a complaint with your national data protection authority:

• For individuals in the EEA: https://edpb.europa.eu/about-edpb/board/members_en
• For individuals in the UK: https://ico.org.uk/global/contact-us/

California Privacy Rights:

If you are a California resident, California law gives you certain rights concerning your personal data.

• Right to know: Request disclosure of the categories and specific pieces of personal information we have collected, used, or disclosed about you in the preceding 12 months.
• Right to delete: Request deletion of personal information we have collected, subject to certain legal exceptions (e.g. legal obligations, completing a transaction).
• Right to correct: Request correction of inaccurate personal information we hold about you.
• Right to opt-out: Request to opt out of the sale or sharing of personal information for cross-context behavioral advertising.
• Right to limit sensitive personal information: Limit use of sensitive personal information to necessary purposes.
• Right to non-discrimination: Request not to receive discriminatory treatment from us for exercising the privacy rights conferred by the CCPA.

You or your authorized agent may contact us by:

• Email: support@autel.com
• Phone: 0086-755-8614 7779 (China), 1-855-288-3587 Mon-Fri, 9am-6pm EST (US)

We will respond to your request in a reasonable timeframe, and in any event in less than 30 days.

Data Security, Integrity, and Retention

We use reasonable technical, administrative, and physical security measures designed to safeguard and help prevent unauthorized access to your data, and to correctly use the data we collect. We will retain your personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Children

We do not knowingly collect personal data from individuals under the age of 16. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it without delay.

Changes to this Privacy Policy

We may periodically change this Privacy Policy to keep pace with new technologies, industry practices, and regulatory requirements, among other reasons. Your continued use of our Site and/or products and services after the effective date of the Privacy Policy means that you accept the revised Privacy Policy. If you do not agree to revisions to our Privacy Policy, please refrain from using our Site and/or products and services and contact us to close any account you may have created. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the Site.

Contact Us

If you have any questions, objections or rights requests regarding this Privacy Policy and data processing, please contact us: support@autel.com.