In General, handling times are 1-2 days during business hours Monday-Friday. Orders made on weekends and holidays will be processed the following business day. All orders will be delivered in 2-6 days.

Once we ship out your order, you will receive the tracking number in your email which you use to register your account on Autel store. Or you can login your account and check your orders.

Simply add as many items as you wish to your shopping cart while browsing Autel online store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1-2 business days. Our support team is always happy to guide you at any step!

If you want to change your order information or cancel the order, please contact us immediately by Email to support.evcharging@autel.com before we ship out your order. If your order is shipped out, we're not able to change it. You'd better contact us or the logistics company.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support.evcharging@autel.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support.evcharging@autel.com. Please visit Refund Policy to learn more.

You can find the serial number, PIN, and corresponding QR code in the charger Quick Guide.

No, you can use the charger after logging in to your account with the new cell phone.

There is no limit.

Please confirm the items below: 1. The charger is connected to a power supply. 2. The phone's Bluetooth is connected. 3. The phone is near the charger. If you have linked this charger before, go to Settings – Bluetooth on your phone and select the device with the serial number of the current charger from the device list. Then tap Forget This Device or Disconnect and connect Bluetooth again with the app.

Please confirm that your Wi-Fi is 2.4 GHz. Chargers do not support 5 GHz connections currently.

Please log in to the Autel Charge app, select My Account, enter the card number, then tap Save.

For home chargers, please go to My Charger – Charge Card to confirm whether the RFID card has already been linked.

If your RFID card is missing, please go to My Charger – Charge Card and unlink this card to avoid losing charging credits.

The Schedule feature may be disabled if you have performed a manual charge after connecting the vehicle. After a manual charge, some vehicles may automatically switch to Sleep Mode, under which charging will be unavailable.

Maximum charging speed varies by vehicle. Please contact customer service via support.evcharging@autel.com for more details.

Charge history is displayed after the charger is connected to the network.

Please pair the charger via Bluetooth or Wi-Fi prior to charging the vehicle to receive charging details.

Installation Mode is intended only for installation technicians and requires technical knowledge. Please consult an installation technician before making changes in Installation Mode.

The charging power displayed in the vehicle is typically lower than what is displayed on the charger due to energy consumption by the vehicle's onboard systems.

Please try another payment method. If the payment continues to fail, please contact customer service via support.evcharging@autel.com for more details.

Charging speed is directly related to your vehicle battery health and the facility charging power.

Once the battery SOC (State of Charge) is above 70-80%, the charger will automatically adjust the charging speed to protect the vehicle battery.